Hotel Policies – Zen Hotel Lisbon

Zen Hotel Lisboa – Guest Policies

Welcome to Zen Hotel Lisboa, your sanctuary of peace and tranquility in the heart of the city. To ensure a serene and blissful stay for all our guests, we kindly share our main hotel policies with you:

Check-in & Check-out

Check-in time: 3:00 PM
Check-out time: 11:00 AM

We invite you to arrive fresh and unwind at your own pace. Early check-in and late check-out are available upon request, subject to availability.

Reservations & Cancellations

A gentle reminder to please confirm your reservation in advance.
Cancellations made 48 hours prior to arrival are fully refundable. Later cancellations may incur a small fee, reflecting our respect for your time and ours.

Quiet Hours & Atmosphere

To preserve the calm and restorative environment, please observe quiet hours from 10:00 PM to 8:00 AM.
We encourage mindfulness and kindly ask guests to keep noise levels low throughout the hotel.

Non-Smoking Policy

Our entire hotel is a smoke-free haven, including all guest rooms and indoor areas. Serenity blossoms best in fresh, pure air.

Pets

For the comfort and well-being of all guests, we welcome furry friends only upon prior arrangement. Please contact us to discuss accommodations for your beloved companion.

Wellness Areas

Our spa, meditation garden, and yoga studio are designed as peaceful retreats. Kindly respect opening hours and guidelines to maintain their tranquility.

Valuables & Safety

We provide in-room safes for your precious belongings. While we strive to offer a secure environment, we recommend guarding your valuables throughout your stay.

Sustainability & Respect for Nature

At Zen Hotel Lisboa, we honor the earth gently. We encourage the reuse of linens and thoughtful water use to help sustain our environment for many moments of peace to come.