Zen Hotel Lisboa – Membership FAQ

Frequently Asked Questions about Zen Hotel Lisboa Membership

Your Questions, Gently Answered

What are the available membership tiers and their benefits?: Zen Hotel Lisboa offers three tiers: Serenity, Harmony, and Zen Master. Each tier grants increasing privileges like spa discounts, dining offers, priority bookings, and exclusive events. For a full list of benefits, please visit our membership page or contact membership@zenhotellisboa.com.
How do I sign up for the membership program?: Simply reach out to our Membership Concierge at membership@zenhotellisboa.com or call +351 210 555 234. We’ll help you choose the perfect tier and get you started on your path to serene living.
Is there a joining fee or a membership cost?: Yes, each tier has an annual fee which covers your exclusive benefits throughout the year. Detailed pricing is provided during sign-up, ensuring transparency and flexibility to suit your relaxation rhythm.
How long does my membership last?: Memberships are valid for 12 months from the date of activation. We offer a renewal reminder service to help you continue your peaceful journey without interruption.
Can I upgrade or downgrade my membership tier?: Absolutely. As your needs evolve, you may easily adjust your membership tier. Upgrades become effective immediately, offering added benefits without delay. Downgrades are processed upon renewal.
Do unused benefits roll over to the next year?: To maintain the freshness of your zen experience, benefits and discounts reset annually. We encourage you to indulge fully throughout your membership period.
Are there any blackout dates or restrictions?: Some exclusive events and peak season bookings may require advanced notice or might have limited availability. Our team will always communicate these gently and work with you to find the best options.
Can I share my membership benefits with family or friends?: Memberships are personal to ensure your experience remains intimate and serene. Certain benefits, like dining discounts, may extend to your guest when you are present.
What happens if I cancel my membership early?: We understand that circumstances change. Early cancellation policies vary by tier; please contact us to discuss your options compassionately and without pressure.
How do I access my membership benefits during my stays?: Upon joining, you receive a personalized member portal login. Here you can manage bookings, track benefits, and discover special offers curated just for you.

Membership Terms & Conditions: Memberships are valid for 12 months from activation and are non-transferable except where explicitly stated. Benefits are subject to availability and may not be combined with other offers. Refunds for unused membership fees are not available. Zen Hotel Lisboa reserves the right to modify membership terms with prior notice to members.